Solutions Architect

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Department: Service Reports to: Server Team Lead
Classification: Salary Location: Fargo, ND

 

Are you interested in a dynamic IT career where you make a difference to customers and share in the success of the company? Network Center Incorporated (NCI) is a Managed Service Provider with over 600 customers across the Midwest. We are 100% employee owned with a focus on a positive team-based culture and believe happy employees will create happy customers! Our core values drive all that we do – Commitment to Employees, Dedication to Customer Success and Responsible Innovation. Within NCI, our services team supports our customers from service desk to infrastructure consulting and custom application\website development, offering a variety of career paths and opportunities. We hear from our employees that one of their favorite things about working at NCI is the experience they get working with a wide range of different technologies and customer environments.
 

SUMMARY OF RESPONSIBILITIES:

The Solutions Architect is a strategic experienced role expected to have strategic conversations with C-level executives regarding existing server infrastructure and help design a plan to ensure infrastructure can support future business needs. The primary responsibilities of the Solutions Architect role include the design, daily management, maintenance, configuration and documentation of customer infrastructure and associated devices. Communication within this role is critical both internally and externally to ensure a positive and seamless customer experience. Because this position is a more experience role, it’s expected to assist and mentor junior employees to help elevate skills at all levels. .

All professional service positions are expected to drive revenue and customer satisfaction through up to date communication, accurate time keeping, thorough documentation and overall issue resolution.

ESSENTIAL FUNCTIONS:

  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Interface with appropriate technical personnel for customer problems that cannot be resolved effectively
  • Drive problem investigations and resolution as required
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Document relating to customer support through Visio and other tools
  • Administer and troubleshoot deployed solutions
  • Manage and address customer expectations through implementation
  • Assist in design and maintenance of process documentation for the services teams
  • Ensure profitability and billable efficiency of assigned tasks and projects
  • Provide new product research and development as directed by management
  • Able to work in a team and communicate effectively
  • Work closely with other team members to define and deliver new service and product offerings
  • Anticipate and react to major technology changes to ensure leadership in the competitive landscape
  • Continually search for ways to better serve our customers through process improvements
  • Responsible for ability to work across organization to resolve issues
  • Architect technology solutions to help drive business outcomes
  • Mentor team members and other services staff when needed
  • Perform all essential functions as assigned by management
  • Maintain a positive attitude, willingness to grow personally and professionally, must contribute to better interests of company goals

REQUIREMENTS:

  • 9-12 years of Enterprise Server Support
  • Enterprise level solution design
  • Maintain technical proficiency and organization/vendor required certifications
    • MCSE, MCSA, VCP, or equivalent
  • Meet or exceed 100% of projected billable hour